We spend quite some time billing our clients – and you spend quite some time processing our invoices and payments. We could easily save everyone lots of time and hassle by changing to a fixed monthly fee, paid by direct debit – so let’s do that – beginning 1st of February.
Billing by the hour as we presently do only rewards us for being inefficient and taking longer, and that’s not fair to you.
We know within a small range what we are likely to be charging our clients over a whole year, so it is easy enough for us to calculate what a fair monthly fee should be.
We haven’t had a fee rise for over three years, and we need one because we need to be able to pay enough to attract new staff of the quality that you would expect us to provide, so we will factor that in to our monthly Fixed Fee.
You will never again receive a bill from us for a phone call or an email – these are all part of the service that we provide.
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The Teamrace Team hope you had a wonderful break over Christmas and New Year and we look forward to working with you in 2016.